HugoBetz Privacy Policy

Information We Collect

We collect personal information necessary to provide our gaming services and comply with Canadian regulatory requirements. This includes your name, address, date of birth, government-issued identification, contact information, and financial details such as banking information for transactions. We also collect gaming-related data, including your account activity, gaming history, and betting patterns. Additionally, we gather technical information such as your IP address, device type, and browsing data to enhance your experience and detect suspicious activity.

How We Use Your Information

Your personal information is used to establish and maintain your gaming account, process transactions, and verify your identity in compliance with anti-money laundering regulations. We use your data to provide responsible gaming tools, display warnings about gambling risks, and facilitate access to support services. Your information helps us improve our platform, personalize your experience, and detect fraudulent activity or unauthorized access. We also use your data to comply with legal obligations and respond to regulatory inquiries from provincial gaming authorities.

Information Sharing

We share your personal information with provincial gaming regulators and licensing authorities as required by law, including responses to subpoenas or search warrants. Your information may be disclosed to service providers who assist us in operating our platform, processing payments, and conducting security investigations, all bound by confidentiality agreements. We do not sell your personal information to third parties for marketing purposes without your explicit consent.

Data Security

HugoBetz employs advanced encryption technologies and secure server infrastructure to protect your personal and financial information against unauthorized access and breaches. We implement industry-standard security protocols and follow best practices in data management to safeguard sensitive information such as banking details and identification documents. Our security measures include regular system monitoring, access controls, and compliance with Canadian data protection standards. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security despite our efforts.

Your Privacy Rights

You have the right to access your personal information held by HugoBetz and request corrections to any inaccurate data. You may request the deletion of your account and associated information, subject to legal retention requirements for gaming records and anti-money laundering compliance. You have the right to withdraw consent for the collection and use of your personal information at any time, and to request information about how your data is being used. Additionally, you can exercise self-exclusion options to limit or stop your gambling activities, which we will honor across all our platforms.

Cookies and Tracking

HugoBetz uses cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, and analyze platform usage patterns. These tools help us identify technical issues, prevent fraud, and deliver personalized content. You can control cookie settings through your browser, though disabling cookies may affect your ability to access certain features of our platform.

Contact Us

If you have questions about this Privacy Policy or concerns regarding how your personal information is handled, please contact our privacy team. We are committed to addressing your privacy concerns promptly and in accordance with Canadian privacy laws.

Email: [email protected]